Return & Refund Policy for Franchiseware Company Services (2024)
Effective Date: September 18th, 2024
At Franchiseware, we strive to provide top-tier services to our clients, including franchise development, advertising, and other digital solutions. Our goal is to ensure satisfaction with all our services. If you are not completely satisfied, we offer return and refund options under the following conditions.
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- General Policy Overview
Franchiseware offers a wide range of digital services, including advertising campaigns and franchise business solutions. Refunds and returns for services will only be considered if specific conditions, outlined below, are met.
- Eligibility for Refunds
Refunds are available under the following conditions:
# a. Advertising Services
Refunds for advertising services will be evaluated on a case-by-case basis, considering the nature and progress of the campaign.
– Service Not Delivered: If an advertising campaign has not been launched due to a delay or error on our part, a full refund may be requested.
– Underperformance: If the advertising campaign significantly underperforms against agreed-upon benchmarks (KPIs), and it is determined that Franchiseware is at fault, a partial refund or credit toward future campaigns may be offered.
Technical or Operational Errors: In the event of technical errors that prevent ads from being displayed or tracked correctly, Franchiseware will work to resolve the issue promptly. If the issue cannot be resolved, a refund for the affected portion of the campaign will be considered.
Please Note: Advertising services that have already run and generated impressions, clicks, or engagement will not be refunded, even if the performance does not meet your expectations, except in cases of clear technical failure.
# b. Other Digital and Franchise Services
– Service Not Delivered: If a purchased service has not been delivered or activated within the specified time frame due to an error on our part, a full refund may be requested.
– Incomplete Services: In cases where a service has been partially delivered, a pro-rated refund may be issued based on the percentage of service provided.
– Technical Issues: If technical issues occur that prevent the service from being used as intended, and our support team is unable to resolve the problem, a full or partial refund may be granted.
# c. Subscription Services
For subscription-based services (such as ongoing advertising, analytics, or support packages), cancellations and refunds are available only within the first 14 days of the subscription start date. After this period, refunds for subscription services will not be available, but the service can be canceled to prevent future billing.
- Non-Refundable Services
The following services are not eligible for a refund:
– Completed Services: If the service, including advertising campaigns, has been successfully delivered or fully executed, no refund will be provided.
– Customized/Personalized Solutions: Any services involving customization, such as tailored franchise solutions, consulting, or branding services, are non-refundable once the customization process has started.
– Training & Workshops: Fees for any live or pre-recorded training, workshops, webinars, or consultation services are non-refundable once accessed or attended.
– Advertising with Results Delivered: If an advertising campaign has been executed and metrics (e.g., clicks, views, or engagement) have been generated, no refund will be provided unless technical errors occurred, as outlined above.
- How to Request a Refund
To request a refund, please contact our customer support team at [insert support email/phone number] within 14 days of the service delivery or payment. Please include:
– Your full name and contact information.
– The service purchased.
– The reason for the refund request.
Once we receive your request, we will review it and notify you of the outcome within 7 business days. If your refund is approved, the amount will be refunded to your original payment method within 10 business days.
- Refund Exceptions
Franchiseware reserves the right to refuse a refund request if:
– The service was rendered in accordance with the service agreement or terms.
– The refund request is submitted after 14 days from the date of purchase or delivery.
– The issue arises due to client-side errors, such as incorrect usage, misunderstanding of the service scope, or failure to follow instructions.
– The advertising campaign has already generated performance metrics, unless it falls under technical failure or significant underperformance due to Franchiseware’s error.
- Modifications to the Policy
Franchiseware reserves the right to modify or update this policy at any time without prior notice. Any changes will be reflected on this page, and the effective date will be updated accordingly.
- Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
– Email: support@franchiseware.com
– Phone: +1 336-296-9542
– Mailing Address: 1340 Environ Way 3rd floor suite 112, Chapel Hill, NC 27517
Thank you for choosing Franchiseware for your franchise and advertising needs. We value your business and aim to ensure a smooth and effective experience for all our customers.
This policy is designed to be fair and transparent while safeguarding Franchiseware’s ability to provide consistent, high-quality service in both franchise support and advertising.
