Return & Refund Policy for Franchiseware Company Services (2025)
Effective Date: November 5, 2025
At Franchiseware, we are committed to delivering premium franchise development, advertising, and digital business solutions. Our aim is to ensure complete client satisfaction with every service we provide. If you are not fully satisfied, you may be eligible for a refund under the conditions outlined below.
General Policy Overview
Franchiseware offers a variety of digital and franchise-related services, including advertising, consulting, and subscription-based tools. Refunds are considered only when the conditions described below are met.
Eligibility for Refunds
a. Advertising Services
Refund requests for advertising services are reviewed on a case-by-case basis, depending on the nature and progress of the campaign.
Service Not Delivered: If an advertising campaign has not been launched due to a delay or error on our part, a full refund may be issued.
Underperformance: If the campaign performs significantly below agreed benchmarks (KPIs) due to Franchiseware’s fault, a partial refund or credit toward future campaigns may be considered.
Technical or Operational Errors: If technical issues prevent proper ad display or tracking and cannot be resolved, a refund for the affected portion may be granted.
Note: Advertising services that have already run and generated impressions, clicks, or engagement will not be refunded unless a verified technical failure occurred.
b. Other Digital and Franchise Services
Service Not Delivered: A full refund may be issued if a purchased service has not been delivered due to Franchiseware’s error.
Incomplete Services: If a service is partially delivered, a pro-rated refund may be offered based on the completion percentage.
Technical Issues: If technical issues prevent use of a service and cannot be resolved by our team, a full or partial refund may be considered.
c. Subscription Services & Free Trial Policy (2025 Update)
All subscription-based services (e.g., advertising management, analytics, or ongoing support) include a 30-day free trial period.
During the trial period, clients may cancel at any time without charge.
No Refund After 30 Days Free Trial: Once the 30-day trial period has ended, no refunds will be issued for any reason, though you may cancel to stop future billing.
Refunds requested within the trial period will only be granted if no substantial usage of paid features has occurred.
Non-Refundable Services
The following are strictly non-refundable:
Completed Services: Fully executed services or campaigns.
Customized/Personalized Solutions: Any custom-built franchise solutions, consulting, or branding once the process begins.
Training & Workshops: Fees for live or recorded sessions, webinars, or consultations once accessed.
Advertising With Delivered Results: Any campaign that has already generated measurable performance (impressions, clicks, or conversions).
How to Request a Refund
To request a refund, contact our Customer Support Team at contact@franchiseware.com within 14 days of payment or service delivery. Please include:
Your full name and contact details
The purchased service name
The reason for your refund request
Once your request is received, we will review and respond within 7 business days. Approved refunds will be processed to the original payment method within 10 business days.
Refund Exceptions
Franchiseware reserves the right to decline refund requests if:
Services were rendered per the agreement or within scope.
The refund request is made after 14 days from purchase (or after the 30-day free trial period).
Issues arise due to client-side errors, misuse, or misunderstanding of service terms.
Advertising campaigns have already generated results, except in cases of verified technical error.
Modifications to the Policy
Franchiseware reserves the right to modify this policy at any time without prior notice. Updated versions will be posted on this page, with the effective date revised accordingly.
Contact Us
Franchiseware Company
📧 Email: contact@franchiseware.com
📞 Phone: +1 336-296-9542
📍 Address: 1340 Environ Way, 3rd Floor, Suite 112, Chapel Hill, NC 27517
Thank you for choosing Franchiseware.
We appreciate your trust and are committed to providing fair, transparent, and high-quality services.
